The Consumer Protection Act, 2019 empowers consumers to take action against defective goods, deficient services, or unfair trade practices.

Steps to file a complaint:

1. Collect evidence – Bills, warranty cards, photographs, and correspondence with the seller/service provider.

2. Send a written complaint – Give the seller an opportunity to resolve the issue before approaching the court.

3. Identify the right forum –

   • District Commission: Claims up to ₹50 lakh.

   • State Commission: ₹50 lakh – ₹2 crore.

   • National Commission: Above ₹2 crore.

4. Draft the complaint – Clearly state facts, relief sought, and attach evidence.

5. Pay the nominal court fee – As per the claim amount.

6. Attend hearings – Be prepared to produce all documents and evidence.

Tip: You can also file complaints online at the e-Daakhil portal for faster processing.

Conclusion: The law is on your side as a consumer; don’t hesitate to enforce your rights.