How to File a Consumer Court Complaint for Defective Products or Services
A complete guide on filing a consumer court complaint in India for defective products or poor services.
Team Sachar Law Firm
8/11/20251 min read


The Consumer Protection Act, 2019 empowers consumers to take action against defective goods, deficient services, or unfair trade practices.
Steps to file a complaint:
Collect evidence – Bills, warranty cards, photographs, and correspondence with the seller/service provider.
Send a written complaint – Give the seller an opportunity to resolve the issue before approaching the court.
Identify the right forum –
District Commission: Claims up to ₹50 lakh.
State Commission: ₹50 lakh – ₹2 crore.
National Commission: Above ₹2 crore.
Draft the complaint – Clearly state facts, relief sought, and attach evidence.
Pay the nominal court fee – As per the claim amount.
Attend hearings – Be prepared to produce all documents and evidence.
Tip: You can also file complaints online at the e-Daakhil portal for faster processing.
Conclusion: The law is on your side as a consumer; don’t hesitate to enforce your rights.
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