How to File a Consumer Complaint for Deficiency in Service
Learn the process of filing a consumer complaint in case of faulty goods or poor services.
Team Sachar Law Firm
8/1/20251 min read


Consumer rights in India are protected under the Consumer Protection Act, 2019, which allows any aggrieved buyer or service user to file a complaint against unfair trade practices or deficiency in service.
What is Deficiency in Service?
It refers to any fault, imperfection, or shortcoming in the quality, manner, or performance of a service which is expected as per the contract.
Common Examples
Faulty appliances or electronics
Misleading advertising
Poor services from telecom, insurance, or banks
Delayed or denied refunds
Filing a Complaint: Step-by-Step
Serve a Legal Notice: Always try to resolve the issue by sending a notice to the service provider.
Draft the Complaint: Include all relevant details like transaction receipts, service records, and grievances.
Jurisdiction: File the complaint in District, State, or National Consumer Commission depending on the value of the claim.
Online Filing: Use the E-Daakhil Portal to file online complaints.
Time Limit
A complaint must be filed within 2 years from the date of cause of action.
No Lawyer Needed
Consumer forums are consumer-friendly and do not mandatorily require legal representation.
Conclusion
Knowing your consumer rights and the simple procedure of consumer forums empowers every buyer to seek justice against deficient services.
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Advocate Harshit SACHAR
Corporate Law
Land & Revenue
Accident Claims (MACT)