Consumer Court in Punjab: How to File a Complaint Without a Lawyer

Consumers have strong rights under Indian law. If a seller or service provider has cheated you or delivered defective goods, you can approach a consumer forum—even without hiring a lawyer.

Ream Sachar Law Firm

7/30/20251 min read

Who Can File a Consumer Complaint?

  • Any buyer of goods or services

  • A group of consumers

  • A registered consumer association

What Qualifies as a Consumer Dispute?

  • Faulty product or service

  • Delay in possession (e.g., real estate)

  • Overcharging or unfair pricing

  • Misleading advertisements

  • Denial of warranty benefits

Jurisdiction in Punjab: Where to File

Forum Level-Amount Involved
District Forum Up to- ₹50 lakh
State Forum-₹50 lakh – ₹2 crore
National Forum- Above ₹2 crore

Choose the location based on either your residence or where the cause of action took place.

How to File a Complaint

1. Draft a Complaint

Include:

  • Your name, address

  • Details of seller/company

  • Proof of purchase

  • Problem faced

  • Relief sought (refund, replacement, compensation)

2. Submit Complaint

3. Attach Documents

  • Bill/invoice

  • Warranty card

  • Written communication (email/WhatsApp)

  • Affidavit

4. Pay Nominal Fees

Depends on claim amount. Ranges from ₹100 to ₹5000 approximately.

Can You File Without a Lawyer?

Yes. You can represent yourself in consumer court. It’s a simple process, especially at the district level.

Conclusion

Consumer courts are designed to be accessible and affordable. If you have been wronged, filing a complaint is your legal right. Prepare well, keep evidence, and present your case confidently.

Disclaimer: This guide is for informational purposes only and does not substitute professional legal advice.