Who Can File a Consumer Complaint?

• Any buyer of goods or services

• A group of consumers

• A registered consumer association

What Qualifies as a Consumer Dispute?

• Faulty product or service

• Delay in possession (e.g., real estate)

• Overcharging or unfair pricing

• Misleading advertisements

• Denial of warranty benefits

Jurisdiction in Punjab: Where to File

Forum Level-Amount Involved
District Forum Up to- ₹50 lakh
State Forum-₹50 lakh – ₹2 crore
National Forum- Above ₹2 crore

Choose the location based on either your residence or where the cause of action took place.

How to File a Complaint

1. Draft a Complaint

Include:

• Your name, address

• Details of seller/company

• Proof of purchase

• Problem faced

• Relief sought (refund, replacement, compensation)

2. Submit Complaint

• In-person or by registered post

• Can be filed online at https://edaakhil.nic.in/

3. Attach Documents

• Bill/invoice

• Warranty card

• Written communication (email/WhatsApp)

• Affidavit

4. Pay Nominal Fees

Depends on claim amount. Ranges from ₹100 to ₹5000 approximately.

Can You File Without a Lawyer?

Yes. You can represent yourself in consumer court. It’s a simple process, especially at the district level.

Conclusion

Consumer courts are designed to be accessible and affordable. If you have been wronged, filing a complaint is your legal right. Prepare well, keep evidence, and present your case confidently.

Disclaimer: This guide is for informational purposes only and does not substitute professional legal advice.